Refund and Returns Policy
Last updated: January 2026
At Dead Grind Market, we value customer satisfaction and strive to provide only official and licensed music merchandise. Please read our refund and returns policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only under the following conditions:
The item received is defective or damaged
The item received is incorrect (wrong product or size)
The item is significantly different from the product description
Return requests must be submitted within 7 days of receiving the item.
2. Items Not Eligible for Return
We do not accept returns or refunds for:
Change of mind or wrong size selection
Items damaged due to improper handling by the customer
Clearance / sale items (unless defective)
Items without original packaging or tags
3. Return Process
To request a return, please contact us via:
Email: [your@email.com]
Contact page: [link contact page]
Include:
Order number
Clear photos or videos showing the issue
Brief explanation of the problem
Our team will review your request and respond within 3 business days.
4. Refunds
If your return request is approved:
Refunds will be issued to the original payment method
Processing time may take 5–10 business days, depending on your payment provider
Shipping fees are non-refundable, unless the return is due to our error
5. Return Shipping
If the return is approved due to our mistake, return shipping costs will be covered by Dead Grind Market
If approved for other valid reasons, return shipping costs are the customer’s responsibility
6. International Orders
For international customers:
Customs duties and taxes are non-refundable
Dead Grind Market is not responsible for delays caused by customs clearance
7. Contact Information
If you have any questions regarding this policy, please contact us through our Contact Page or email us directly.
Thank you for supporting Dead Grind Market.
We appreciate your trust and support. \m/
