How do I place an order?
Please click the "Shop Now" or "Shop" button to select a product. Once you have selected your product, add it to your basket/cart and proceed to checkout.

How can I cancel my order?
Please send us an email with your order number, and we will cancel your order upon your request.

How can I change my order later?
- Please send us an email including your order number and request.
- Since we strive to ship your order as soon as possible, it may already be on its way, which means that we cannot make any changes. We ask for your understanding if this is the case.

When will my order be shipped?
As soon as the release date of the products in your order approaches and the payment has been made, we will pack and ship your order.

Has my order been shipped yet?
"You can check the status of your order in your customer account under 'My Orders'. You will also receive a shipping confirmation via email."

How can I change my shipping or billing address later?
- Please seYou can choose between themnd us an email including your order number and request.
- Since we strive to ship your order as soon as possible, it may already be on its way, which means that we cannot make any changes. We ask for your understanding if this is the case.

Can multiple orders be combined?
- Basically this is no problem, please send us an email with your order number and your request.
- Since we strive to ship your order as soon as possible, it may already be on its way, which means that we cannot make any changes. We ask for your understanding if this is the case.

Will my order be shipped in parts if I pre-order one item while the others in the order have already been released?
"No, we will ship your order in its entirety. We will use the latest release date as a reference. If you desire a partial delivery, kindly send us an email. In such instances, we shall impose additional delivery charges."

Which shipping company do you use?
Asendia,USPS,DHL,Post Indonesia,Post Singapore (You can choose between them)

My ordered item arrived damaged and some items from my order are missing?
Please send us an e-mail with your order number and your concern if something went wrong with your order.

How can I pay?
- PayPal: With the help of the express checkout you can pay your order comfortably and in seconds.

- Credit card: With the help of PayPal you can also pay by credit card in our store.

How do I log in to my customer account?
By providing a valid email address and password, you'll be able to create a customer account and log in thereafter

I can not log in to my account. What to do?
- Under the "Recover Password" option when logging in, you can reset your password using your email address.
- If you still have problems logging in, we can also reset your password. Please contact the customer contact.

How do I delete my customer account?
If you wish, we can delete your customer account. Please write us an e-mail.